Online orders and purchase orders received before noon (Pacific Standard Time) will ship same day Monday through Friday (except holidays). Orders received after 12:00pm (Pacific Standard Time) will be shipped the following day. If a product you ordered is out of stock you will be notified immediately and your shipping will be expedited at no additional cost to you.
All orders placed with DOMINATE THE HARDWOOD ENTERPRISES LLC are sent via UPS ground unless specified other. All orders over $100.00 require an adult signature unless YOU specify otherwise.
All refused orders will be subject to a handling charge of $10 plus shipping charges and fees. We must be notified within 7 days after receipt of all damaged goods or shortages.
Claims for shipment shortage shall be deemed waived unless presented to us in writing within 7 days of shipment.
Please note that the following items may not be returned: Discontinued items, special order items, customized orders, items not purchased from us.
All non-defective items returned are subject to 15% restocking fee.
We offer a 30 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact us.
No products will may be returned after 30 days.
Please call 877-929-6677 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number:
- Customer Name
- Invoice Number
- serial Number
- Nature of the Problem
All products returned MUST:
- Be 100 percent complete
- Contain ALL original boxes and packing materials
- Have original UPC codes on the manufacturer boxes (where applicable)
- Contain all manuals
- Blank warranty cards and other accessories and documentation provided by the manufacturer
Customer is responsible for shipping charges on returned items. Shipping and Delivery charges are not refundable.
We strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for us to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 877-929-6677 to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned within 15 days from the invoice date, at our discretion for: credit, replacement, exchange or repair.
* Not responsible for typographical errors